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Ordering & payment options

SMTmax serves commercial, institutional, and international customers. Contact us for quotations, product selection, technical questions, and recommendations for your application.

• Online orders: Customers in the United States can order eligible products through the website using supported credit card payment methods.
• Phone, email & purchase orders: You may also place orders directly with SMTmax by phone, email, or formal purchase order.
• Business credit accounts: Qualified businesses may apply for Net 30 terms, subject to credit approval and trade reference verification.
• International orders: Contact SMTmax directly or an authorized distribution partner where available. Payment options may include bank wire transfer and approved electronic methods.

Limited warranty

SMTmax products carry a standard one-year limited warranty covering defects in materials and workmanship under normal operating conditions. Extended coverage may be available for select products.

Coverage excludes consumable components, normal wear items, improper installation, misuse, unauthorized modifications, shipping damage, and damage caused by operation outside the intended specifications.

Contact SMTmax directly for warranty questions or service support.

Returns & refunds

Please contact SMTmax for return authorization before sending a product back. For standard inventory products:

• Request return authorization within 30 days of delivery.
• Products must be unused, complete, in their original packaging, and in resalable condition upon inspection.
• Shipping and handling charges are nonrefundable.
• Approved returns may be subject to a 25% restocking fee.

Items generally not eligible for return

Custom-configured products, made-to-order equipment, special-order products, sample items, and products damaged through misuse or improper handling are generally nonreturnable.

Packing & refund processing

You are responsible for repacking the product in its original condition to prevent damage during return shipping. Damage may require a shipping claim and delay the refund.

After returned merchandise is received and inspected, approved refunds are generally processed within 72 business hours using the original payment method.

Shipping inspection & damage claims

Products are inspected and packaged before shipment. Inspect packages and freight shipments carefully at delivery, before acceptance. If you see shipping damage:

1. Record visible damage on the carrier’s delivery receipt before signing.
2. Immediately photograph the packaging, freight materials, and damaged product.
3. Notify SMTmax within 3 business days of delivery.
4. Provide photographs and claim documentation when requested for carrier processing.

Failure to document visible damage at delivery may limit eligibility for a carrier claim.

For returns, claims, or shipping questions, call (909) 393-8700 or email info@smtmax.com.